Company Name: IGATE
Industry Type: IT-Software / Software Services
Role: System Analyst
Location: Bengaluru/Bangalore
Contact: Vinitha Achutha
Email: vinitha.achutha@igate.com
Website: http://www.igate.com
Walk-in on: Saturday 13th June 2015
Timing:9:00 AM - 1.00 PM
Venue: BangaloreIGATE Global Solutions Limited,158-162 (P) & 165 – 170(P), EPIP Phase II,Whitefield, Bangalore 560 066
Desired candidate profile:
- Should have minimum 6 months of experience with an international call center
- Should possess 60% and above throughout academics
- An ITIL qualification is preferable but not essential
- MCP certification would be desirable
- Excellent communication skills
- Excellent organizational skills
- Willing to work round the clock (24/7)IT Service Desk and/or Call Centre experience required
- Incident Management experience – Managing incidents including business expectations and communication
- Basic User & Security Group Active Directory administration (Not mandate)
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
- Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)
- Willing to work in night shifts
- Willing to sign 1 or 2 years of Service agreement
Job description:
- Act as a single point of contact for phone calls and staff regarding IT issues and queries
- Receiving, logging and managing calls from internal staff via telephone1st line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
- Troubleshoot basic network issuesEscalate unresolved calls to the L2 support team
- Log all calls in the Service Desk Call Logging system (HPSM)
- Take ownership of user issues and follow up the status of issues on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Update the entire team when a new resolution identified, get the KEDB updated
Required:
- 6 Months - 1 Year -
- BE* / BTech* / MCA*1 Year - 2 Year - B. Sc* / BCA* / B.Com* / BA* / BBA* / BBM* *
- Graduated and post graduated in 2013, 2014 & 2015 only can apply
Mandatory Documents:
- Please carry the mail print out to the venue.
- please carry 3 months latest pay slip and Hike/Offer Letter.
- One copy of their updated resume.One passport size photograph
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